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House rules

To make your stay at Gasthof Sauerwald as pleasant as possible we would kindly ask you to read the following house rules and share it with your fellow travellers. Please also take note of the including disclaimer. To ensure compliance with the rules our staff members are authorized to pronounce a ban on entering the house and a possible damage will be charged.

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Open flames or lighting candles is strictly prohibited within our premises especially within the entrance area, the staircase, the guest rooms and bathrooms. In case of infringement we charge a cleaning fee of 250,00 € and if necessary also pronounce a house ban. In case of fire we ask you to follow the evacuation plan which is located at the inner side of the guest room door. If you suspect fire please inform our staff immediately.

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Do not damage our premises or furniture (inside and outside). In case of complaints about the room or other guests please contact our staff straight away. Please note that a damage caused by you will be charged.

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Monday to Friday from 07:00 to 10:00 am

Saturday, Sunday and on holidays from 08:00 to 10:00 am

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Check- In from 02:00 - 09:00 pm

Check-Out from 07:00 - 11:00 am

When leaving we kindly ask you to close the guest room door and hand the keys over to a present staff member. In case of loss or destruction of the key we may charge you the entire replacement of the relevant keys and safety door locks.

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For safety reasons it is not permitted to lean out of the windows. The windows are supposed to be opened or titled for ventilation only. Please do not use the windowsill as seating. Further it goes without saying to not shout or throw items out of the window. Smoking is also prohibited.

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People who are not booked into our premises are only allowed to enter if approved by our staff members. In particular cases staff members reserve the right to refuse entry.

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When using the wifi connection please consider the compliance of the privacy policy especially the protection of children and minors. Violations are notifiable.

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Please respect the night time between 10 pm and 8 am and avoid any disturbance of other guests. Individuals who violate the sleeping hours might be refused any further overnight stays.

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The usage of electronic devices e.g. hot plates, grills, stereos or something similar brought along by our guests is not permitted. Violations and a possible resulting damage within the rooms will be charged.

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In case of loss of valuable items e.g. jewelry, cash, phones or laptops we assume no liability.

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Please note that pets are not tolerated within our guest rooms.

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Smoking within our premises is strictly prohibited as prescribed by the law for the protection of nonsmokers from 2013. Violations can have legal consequences.

In case you disregard our house rules we reserve the right to terminate the contract and stop the services provided especially if our premises or other guests are harmed.

Thank you for your understanding. If you have any further questions do not hesitate to contact us.

 

We are glad to welcome you as our guest at Gasthof Sauerwald and wish you a pleasant stay!

 

Yours,

Burcevski

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